VOIP-Pros Workforce Management
Scheduling, Forecasting, and Adherence
“On Demand” for VOIP-Pros Contact Center
What is Workforce Management?
VOIP-Pros Workforce Management puts all of the
scheduling, forecasting, and adherence tools
managers need in one place, so they can focus
more on what matters: giving their team the intelligent,
data-driven support and coaching they need to reduce
costs and deliver an outstanding experience for the customer.
It’s Never Been Easier To
Communicate & Collaborate
VOIP – Pros is a comprehensive Unified Communications as a Service (UCaaS) solution with a built-in browser-based softphone, fully integrated mobile app, and complete capabilities for business communications and collaboration.
Keep employees connected and stay productive whether onsite, remote, or on-the-go, with calling, voicemail, presence, chat, video, meetings, & collaboration—all available in one, unified tool.
Future-proof your business — offer Unified Communications and become the “one-stop-shop” for all your customers’ communication & collaboration needs.
On Any Device
Integrating the communication and collaboration tools in one easy-to-use solution makes work easier, more enjoyable, and more efficient.VOIP-Pros eliminates the annoyance and frustration of switching between devices, apps, and screens often required to complete a simple task.
Streamlining communication into one tool prevents lost productivity from distraction and tech-difficulties. VOIP-Pros is built for any company whose success and ability to compete is maximized by efficient communications and high-levels of employee productivity.
Integrating these tools with a mobile app gives businesses a reliable solution for remote or on-the-go employees.
Keep Your Competitive Edge With
VOIP™-Pros Mobile enables employees to work from wherever they are. Whether they’re in the office, at home, or on the road, they can make and take calls as if they were right at their desks.
This trend toward more flexibility at work is growing, in fact, industry specialists predict that the U.S. remote worker population will increase to 105.4 million in 2020. According to a recent Gartner study, 43% of workers spent some of their time working remotely.
A Complete Solution For
Business Communication & Collaboration
Make and take calls, and chat with others one-to-one or one-to-many across their entire organization. There’s no need to jump between apps, programs and screens; employees can now enjoy convenient, quick, efficient communication.
Quickly reach busy, remote or off-site employees through a business number that automatically rings their mobile app. Directing calls from the business’ main phone number protects private contact info and enhances professionalism.
See at a glance if coworkers are available, on a call, or in a meeting. Start a call, chat or meeting with the click of a button and an option to display Caller ID or meeting room information while on a call.
Manage and listen to voicemails from their contacts on a single screen, and view visual message transcriptions powered by Google’s Cloud Speech API.
Conduct face-to-face video calls and meetings with one or multiple guests inside or outside the company. Participants can share their screen while presenting, or simply use CoreNexa UC’s video and screen share features for more personalized and efficient collaboration.
Access enterprise contacts on desktop and mobile and easily add, edit, or delete contacts on the same screen used to communicate with them.
See call activity over the past 90 days and uses. There are multiple filter options to help users quickly sort and manage their activity.
Stay connected and engaged with speed-dial, three-way calling, attended/unattended transfer, call forwarding, and Do Not Disturb/Call Forward Always.
VOIP-Pros Mobile App
Frequently Asked Questions
Our UC Client combines calling, chat, meetings, voicemail, video, screen sharing and enterprise contacts into a single, easy-to-use interface to improve everyday communications for businesses.
If you want to enable VOIP-Pros for customers of your business, we’ve created a simple process for that as well. Rather than make you read a step by step guide, we’ve created a video you can watch here
If you would like to use a conference bridge for your meeting while sharing your screen with your guests, you can send the conference bridge details along with your personalized URL and guest PIN so that you can all see the screenshare but join audio on the bridge.
Collaboration with zero configuration, the ability to work from anywhere, on any device, easy access to enterprise contacts and all your communication features in one place.
The only thing we’ll need to do is that all of your company’s users have a primary extension associated with a VOIP-Pros account manager user. There is nothing for you to do and your users also have nothing to do in order to get ready. You can see how we set up your users in this video.